Refund Policy

Zesty By Nature Pty Ltd is a business that prides itself on customer service, quality of products and strives to guarantee your 100% satisfaction with all of our products. Our returns policy is in addition to your rights under the Australian Consumer Law. Please read the following carefully to ensure you are fully aware of our obligations to you.

Change of Mind Returns

We value our customer’s satisfaction at Zesty By Nature so if you receive something and it’s not what you expected, you can return the unused, unopened item in its original packaging for a refund within 14 days of receipt under these conditions:

• Some products have different return instructions and addresses so the returned item must include a printed Return Authorisation. Email us with your proof of purchase and a reason for the return at sales@zestybynature.com.au
• The item must be received within 30 days in a re-saleable condition, especially electronic equipment such as dehydrators and juicers. No returns will be accepted after 30 days.
• The item must be undamaged, unused and in original packaging including instruction manuals and all accessories.
• Any free gifts, bonus or bundle offers must also be returned.
• Refunds will be made via the same method as payment less the original shipping cost (even if the item was shipped free of charge) and merchant fees if paid by Paypal, ZipPay, AfterPay or Credit Card.
• No change of mind refunds will be given for used items.
• No refunds will apply to Sale items.

If these requirements are not satisfied Zesty By Nature reserves the right to reject the return or charge a restocking fee.

Damaged Items

*If an item arrives damaged or not working, please contact us immediately. A claim must be lodged within THREE DAYSof receipt or cannot be accepted by the carrier.

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