Our goods come with guarantees that cannot be excluded under the Australian Consumer Laws. You are entitled to a replacement or refund for a major failure and you are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits under our Limited Warranty are in addition to other rights and remedies under consumer law, apply to purchases made from an Australian seller only and override any international warranty offered by the manufacturer. Any false representation of these conditions either verbal or written from place of purchase will not be deemed binding.
Zesty By Nature Pty Ltd (ZBN) warrants the listed products to be free from defects in workmanship and materials for a specified time frame as per table below and reserves the right of inspection of goods prior to authorising a warranty claim.
1. This warranty: –
a. covers only products purchased as ‘new’ from ZBN or a reseller authorised by ZBN;
b. applies only to the original purchaser and cannot be transferred;
c. will be voided if any Serial Number sticker on the equipment is damaged, modified or removed;
d. only applies to products where the serial number and a proof of purchase can be provided;
e. provides for the repair, or at our option, the replacement in a reasonable time, any defective parts and/or minor faults in the product supplied, which upon inspection are due to defective workmanship within the warranty period;
f. warrants that goods presented for repair may be replaced by refurbished goods of the same or better type rather than being repaired. Refurbished parts (QC checked) may be used to repair the goods. New or refurbished replacements are covered for the remaining term of the original warranty or 90 days, whichever is longer.
g. covers standard postage within Australia of domestic models or DIY replaceable parts, if there is a defect in material and/or workmanship identified by ZBN.
2. What is not covered by this warranty (excluded):-
a. any damage or failure of the product:
i. due to the product being inadequately maintained, or not being used for purposes other than described by the manufacturer/distributor or being used outside of normal operating parameters as contained in the user manual.
ii. resulting from environmental conditions including and not limited to dirt, dust, rodents, insects, rust, corrosion, salt built- up, of any part of the product including its parts;
iii. any form of physical damage of unknown cause, including snapped, damaged or broken parts, collision with another object, use of which it is not designed, negligence, accident or misuse, theft, abuse, vandalism, flood, fire, earthquake, electrical storms, power surges or any other act of God;
iv. resulting from excessive use “fair wear and tear”;
v. to the product caused by sitting or positioning of the product, where there is not provision for adequate ventilation and/or a dust/fat free environment;
vi. if your appliance has been dismantled, repaired or serviced by any person not authorised by ZBN.
b. consumables including but not limited to items such as seals, sheets, knobs;
c. costs of shipping, testing and/or repair and/or replacement where no fault covered under this warranty is identified;
d. items returned without Returns Authorisation Number (RAN) issued by the seller/place of purchase;
e. loss, damage and postage for items returned without a RAN;
f. appropriate packaging for a return; it is the customers responsibility to provide either the original box or similar affording equal degree of protection.
g. loss or damage to items due to improper packaging or labelling;
h. express postage; international postage, freight on commercial models
i. replacements without prior inspection of the faulty goods.
j. ZBN does not provide loan equipment under the terms of this warranty.
|Brand, Category & Series||Domestic||Commercial|
|Excalibur Domestic 4000 series Dehydrator/RES10||24 Months||12 Months|
|Excalibur Commercial EXC10EL/ COMM1/COMM2 Dehydrator||12 Months||12 Months|
|Omega Domestic Cold Press Juicers||10 Years Motor 5 Years Parts||12 Months|
|Omega Domestic Centrifugal Juicers||12 Months||12 Months|
|Omega Domestic 3HP Blenders BL Series||12 Months||12 Months|
|Greenstar Elite Juicer||5 Years||None|
|Greenstar Pro Juicer||5 Years||2 Yr Motor / 1 Yr Parts/Labour|
|Shine Juicer||3 Years||None|
|Tribest Personal Blender II||1 Year||None|
|Sedona Classic Dehydrator||5 Years||None|
|Sedona Combo Dehydrator||5 Years||None|
|Sedona Express Dehydrator||5 Years||None|
|Sedona Supreme Dehydrator||5 Years||2 Yr Parts / 1 Year Labour|
|Freshlife Manual Sprouter||1 Year||None|
|Zstar Manual Juicer||1 Year||None|
3. Change of Mind return policy
Items purchased directly from ZBN will only be accepted in brand new and unused condition in their original packaging. A Return Authorisation Number is required, and postage and restocking fees may apply (see Returns terms and conditions).
If purchased from a different seller, please refer to their returns policy.